FAQ
Got a question?
Below are some of our frequently asked questions, if you do have any questions that aren’t below please feel free to get in touch with us.
All of the SITS furniture is covered by a manufacturers warranty of 5 years for frames and 2 years for fabrics.
Lead time is between 8 and 9 weeks.
The delivery is carried out by a two man team who will set up the sofa in the room and remove all of the packaging. You are given a 2 hour time slot on the date of delivery.
We offer two comfort levels luxury and standard.
We do have styles in the ranges that are just foam.
There are natural fabrics in the range that are machine washable and also a selection of fabrics with AquaClean which is fully stain resistant.
We normally visit all of our customers properties to help with sizing of the sofa, style ideas and fabric choice. We will also check access for delivery.
The Products
Each product purchased is sold subject to its description. We will take all reasonable care so that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information appearing on this website at a particular time may not always reflect the position at the exact moment you place an order.
We try to determine all colours represented on the website are an accurate reflection of the product, however, for added reassurance we are happy to provide fabric samples where possible upon request.
Lead time for SITS furniture will be 8-9 weeks for delivery. Any delays to manufacturing will be updated to the customer.
Please note it is the customer’s responsibility to measure the space and ensure the goods will fit.
Payments
Payment for all orders is at the point of sale. All prices are inclusive of VAT (where applicable). All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.
If for any reason the issuer of your payment card refuses to or does not authorise payment to us, we will not be liable for any delay or non-delivery.
Delivery
Deliveries will be carried out by our in-house delivery team. Which is a 2 man service. They will set up all furniture and remove all packaging. Delivery is to the UK only and is free of charge.
Once a delivery slot is confirmed by the customer, it is the customer’s responsibility to ensure they will be available to receive the goods, otherwise a re-delivery charge will apply.
Please be aware it is the customer’s responsibility to check that any orders will fit through doorways, stairwells and staircases. If you are in any doubt, please talk to our team prior to delivery who can advise. A re-delivery charge may be applied should our team need to return or use more specialist equipment than the standard two-man crew.
Due to the weight and size of some of our products, once the team arrive, it is the customer’s responsibility to move any pets and minors out of harms’ way during assembly for safety reasons. We also ask customers to not help the team as they are fully trained in the handling of the goods.
Upon receipt of the goods, it is the customer’s responsibility to check over the order and its assembly to ensure it is in good condition. We take full responsibility for any product damage found during inspection only upon delivery.
Looking After Your Furniture
For any bespoke cleaning instructions, please contact The Sofa Design Studio who will be happy to advise.
Guarantees
All fabrics are subject to a 2 year manufacturers’ guarantee which does not cover damage or misuse.
All frames are subject to a 5 year manufacturers’ guarantee which does not cover damage or misuse.
If your goods are faulty, please contact the showroom for advice as to how to proceed.
Returns
We hope you will be happy with your order, but if for any reason you are not, you can cancel your order up to 5 days after placing your order.
As your goods are custom made they do not come under the 14 day cool off period, custom made items are non returnable.
If your goods are faulty, please begin by calling one of our services representatives on 01371 874422 who will advise you how to proceed.
Your Details
By supplying us with your email address, you are allowing us to keep in touch when you place an order, when we have despatched your goods and to deal with any possible queries you may have with your order. For further details of our privacy and cookie policy, please click here.
